Clarion Boys Case Essay

One problem in the Clarion enlighten for Boys case is that employees did non have enough procreation on the trunk. On the survey taken, most employees responded that they were dissatisfied with the training they had received and most had training of only 1-3 hours. Since at that place was little training given on the system, the users were ill-fitting using it. It seemed that if they could non figure something out, they would give up and go bear out to doing it the old way. The bookkeeper commented, I have been trying to finish this months books for the last two days, but I am having the same problems as last month. The accounts receivable software program is still giving me difficulties. I conceive Ill just do them by hand this month. When the system was first installed, the staff was excited virtually it but as succession passed and there was no learning progression of the system, people became bored with it and stop using it as much.Another comment made by the discipl ine supervisor was, thither was a lot of initial excitement roughly e-mail, but I havent heard much about it since then. I know Ive been too busy to lean it myself, and I missed the training sessions because of other meetings. I personally worked with a come with where a new system was implemented and because of the lack of training and tutorials, there were major problems. For months the system was incorrect, make many hours of overtime as substantially as many mess ups that had to be corrected. Familiar to this case, there was not a plan of action nor any goals set or a timeline for certain projects to be mastered.There was a lack of training causing the staff to have little confidence in their abilities to work the system. This problem falls under strategic grooming. One component of strategic planning is training. Under strategic planning, the employees should be encouraged to be active in the system. They should be encouraged through training programs and help sessions. Th e team should usher goals and time lines of what they want to have accomplished by a detail date.In this case, there was not a formal plan or measures set. They were not able to judge how they were doing because they did not make a strategic plan to begin. I think this is a minor problem. I think the major problem is that once the system was implemented, there was no enforcement created. It seemed that the users did not want to get out of their comfort zone and learn something new. There was not much communication at the beginning and everyone seemed to be doing their get thing.